Here is the email from Mike sent on November 29th, 2015:
From: Mike Versteeg (email address removed)
Sent: Sunday, November 29, 2015 5:03 AM
To: Scott Doucet
Subject: Re: missing licensing details on your site
I had another look at your site and see there is still a lot of v3 information there, which has not been for sale for a very long time. Same goes for all products on B&H. I'm sorry to have to conclude that, while you had a great start, you do not appear to be committed in representing VidBlaster any more. I wish you had just told me so we could have concluded our working relation in a more proper manner.
Your reseller status has now been revoked.
I can only assume you have moved on to better projects and wish you and Brandie all the best.
(domain name removed)
This is my response sent on December 4th, 2015:
I have not heard from you for several days which doesn’t surprise me since you haven’t answered my emails since June 2015 when you removed my link on your reseller page for some arbitrary infraction. Yet I get an email from you on November 29, 2015 informing me my reseller status has been revoked. Let’s review your latest email again especially in regards to the other resellers you have listed on your site.
1. You state that my site has a lot of V3 information. Actually “version 3” or “V3” is not even mentioned on my site (FLME in the downloads section are v3 but that is not VidBlaster) however the latest features for V4 and V4 associated with Windows 10 are mentioned on the software versions and on the home page. My site is the ONLY reseller site selling VidBlaster exclusively, unlike your other resellers that sell hardware, accessories, TriCasters etc. In fact, many of the other sites barely list specifications at all, including V4 and one of the companies listed on your site in Alabama is actually a reseller for another company’s video switching software – your direct competition! Also, I have a comprehensive download section that has been a real asset to many customers. Perhaps you have not looked at the other reseller’s websites that are frankly outdated. I have had my designer peers compare my site and the other resellers and in their words, they would be embarrassed to have them as resellers. I have always tried to market and brand VidBlaster in the most contemporary and engaging way possible. So yes, besides your site mine is the most current.
2. You state B&H is also showing Version 3 which I am in the process of updating however as I mentioned in my previous email my main contact is no longer there and I am bringing the new hire up to speed. Perhaps you are not aware of how large B&H is and how difficult it was for me to get in their catalog in the first place. Keep in mind the software is listed as VidBlaster US, so that the VidBlaster brand is promoted, not VidBlasterUS. In fact, it is quite apparent my efforts to include VidBlaster in their very popular catalog and website has greatly extended the brand – without any cost to you at all yet you benefit from each sale. It is very odd you want to revoke my reseller’s status after countless hours of my work educating their sales force, updating content and working with their customers. More on that later.
3. So, even though I sent a new sale through on 11/24/2015 you decide to revoke my reseller status because you are “assuming” I have no further interest. That couldn’t be further from the truth.
I have been a VidBlaster reseller since 2009 and possibly your very first. Needless to say I have made you a good deal of money from my sales efforts not to mention my loyalty, assistance and promoting the software. One of the reasons B&H went with my company is because of the outstanding customer service I offer which is a cornerstone of their sales.
Speaking of customer service, I cannot tell you how many irate potential/existing customers have called me in utter frustration after dealing with you. In every case I was able to calm them down and answer their questions – none of which I have ever been compensated for since you took the full sale and commission. I understand the importance of having happy customers because there are many avenues now for them to express their displeasure online that just does not go away and will always have a negative impact on future sales.
Mike, based on these facts it is clear there are other motives why you removed my reseller status none of which makes sense given the clear facts presented above. I would like a response from you within 48 hours (by Sunday, December 6th 6:00pm EST) to let me know if my reseller status has been reinstated.
I have yet to hear back from Mike, which is doutbful at best.
Recent email sent to BandH Photo:
December 16th, 2015
It is with regret to inform you that as of December, 2015 I am no longer a VidBlaster reseller as Mike Versteeg assumed that I am no longer interested in being a reseller without any communication with me and ignoring the fact that I have been ordering licenses from him since 2009. In fact, I was the first VidBlaster reseller and accomplished a great deal in promoting the brand, which has translated into a good income for Mike. I have invested a great deal of my own money, time and effort and I am frankly shocked that Mike would make this decision without any basis or facts to support his unfounded assumption.
I have always gone to great lengths to support all of my customers, including those that purchased from Mike directly (vidblaster.com) without receiving any compensation or commission. Mike does not support the software in any way, he pushes everyone into a “support” forum that if you don’t adhere to his austere and arbitrary rules you will receive reprimands and ultimately be banned. Keep in mind these are customers who have paid $1,000 plus for the software and cannot receive any support! The problem is Mike is a “one man band” who answers only to himself and doesn’t consider customer support (pre-sales and post) to be a concern. Poor customer support will ultimately be the reason many users will look for other viable software solutions other than VidBlaster and now there are plenty of excellent alternatives with companies that care about their resellers and customers. Currently there is a great deal of negative comments regarding VidBlaster and Mike Versteeg in particular on many forum sites, mostly due to customer support issues.
I have tried to contact Mike several times since he cancelled my reseller status but he has not emailed me back.
Unfortunately I have also heard negative comments from customers regarding other US Resellers, so at this point I cannot make a recommendation for a reseller replacement. I have greatly enjoyed working with everyone and B&H and I am sorry to see our relationship end.
Almost all businesses have someone out there who has an axe to grind even though many proactive companies’ jump through hoops to try and satisfy their customers. However, I have had countless people call me when they used to see my phone number on the VidBlaster Reseller page fuming about how little or no support they have received after spending hundreds of dollars purchasing the software from the vidblaster.com website. Everytime I made an effort to calm them down and help solve their issue. The one problem I could not resolve is their being banned from the support forum due to some random infraction.
Mike pushes all of his customers into the "support forum" where they are obligated to comprehensively search for their problem BEFORE posting a question. Failure to comply by Mike's strict rules inevitably leads to reprimands and then being banned. In reality, many users are not that IT savvy and some have been tasked to use VidBlaster with their church or school. They just need a few minutes of help and they are good to go. Anyone who has contacted me regarding support, regardless of where they purchased the software, has received my assistance. The only time I cannot help a customer is when it involves purchasing a license that did not go through my site as I have no record of the transaction and therefor cannot help them.
The Internet is full of reviews, forums and other avenues allowing people the ability to express their extreme displeasure when they feel they have NOT received the support they deserve…especially after paying $1,000 + for software. Poor pre-sales and post-customer support will ultimately hurt VidBlaster which could have been easily prevented by using plain common sense.
The quotes and emails below are not from me but others who have posted online along with emails that have been recently sent to me.
Send me your stories and they will published with your permission.
Here is an email from Tony who had this to say about Mike Versteeg's "customer support":
December 18h, 2015
Subject: VidBlaster Fiasco with VidBlasterUS
I was terribly disappointed to hear of the horrible experience you and your business (VidBlasterUS) have had with Mike Versteeg. Alas, this is not at all surprising since I am yet another one of Mike’s previous customers, of whom he chastised for no reason on his “customer service forums”. He even went so far as to revoke our validated license such that the product we purchased (VidBlaster) stopped working, altogether!
I am very appreciative of the help you afforded us after our own run-in with Mike’s anti-customer and childish actions. I can only hope that any potential future customers of his happen upon your website such that they can avoid the moronic-business-model such as Mike’s VidBlaster.
Thank you, again, for all your help in the past few years.
Shortly afterwards Tony sent this:
On another note, we've found that xSplit works very well. We were able to get it up and running in less than 30 mins. Best wishes and have a Merry Christmas!
Comments from other VidBlaster Users:
“I own Vidblaster and use it all the time. I have more points for infractions that I feel like I am in the 8th grade again. I try to avoid that site (vidblaster.com) like the plague if I can."
Subject: Mike Versteeg is a greedy bastard
"I paid good money for Vidblaster pro. I missed the upgrade date by 48 hours and he would not allow an upgrade to v4. Now my posting privileges on the forum are disabled because I mentioned this. I don't know why software companies sell a product and don't support it unless you pay again and again. I am not a rich person and if I pay upwards of $500 I would expect a product with a life span of more than a year.
Vidblaster is a nice program. Unfortunately Mike Versteeg is a greedy Bastard.
Tell the world".
- Steven Ruzgis
“Seems like everytime I ask a question over there Mike has a shitty comment about some BS. Thinking now that wirecast may be more user friendly and the forum seems more helpful than vidblasters forum.”
“I asked one guy a question about updating my computer and he said that he was done giving out free information....lol...never heard things like that before in a forum...why is he there if not to help...he was a forum mod....oh well.”
“It happened one more time: I wrote a message in Vidblaster forum answering a TS post. I wrote in a very kind way. T wrote why he prefers the Vidblaster forum and I just wrote that I prefer Wirecast explaining my reasons and opinions. Result? Topic closed by Mike Versteeg (the owner of Combitech/Vidblaster). Well, this is one between other thousand of reasons, why I like Wirecast.”
“Mike V. is a Dick####, Mike would be better off hiring someone to handle the forum and the marketing and stay out of dealing with people. I once told him that as I know he has raised a teenager he should be able to deal with people better than he does.”
“I am sorry T but the only one being disingenuous is Mike from Vidblaster. Desktop License? Personal License? Mike is looking to screw its customers. I have been wanting to but Vidblaster for months and his bullshit licensing and the way he talks to paying customers on his forum have made me go buy Wirecast. I will gladly spend the 1000 dollars and know I will get support and not get banned from a support group becasue I dared to ask a question.”
“The Truth is Vidblaster is not a good product. It may have been better then Wirecast at one point but not anymore. It can not perform at the at the level of Wirecast. Your Broadcast quality is a prime example of all that is wrong with Vidblaster. Another great example is people like Brian Brushwood and Andrew Zarian no longer using the software. Why would these two broadcasters no longer use Vidblaster after many years?”
"Vidblaster software had issues since I purchased the program. Never able to reach any sort of technical support. Do not purchase. The worst experience I have had. STAY AWAY and DO NOT PURCHASE!”
"VidBlaster (vidblaster.com) has terrible customer service and is terrible about receiving criticism.”
“I am glad you can see things clearly. I agree 100 percent that it does look like Mike is trying to screw his paying customers by trying to make it look like VidBlaster is less expensive than it is if you follow the licensing to the letter of the law (as you should). Plus, getting "infractions" and being banned from a support group that should be there to provide a place to discuss the product pre and post-sale just does not make sense at all.”
“Ultimately, there are only so many people that need video switcher software and the more people you alienate the less future sales you will have. It is just like many of those restaurants that have been featured on Kitchen Nightmares. Once their reputation is shot, people stop coming and they have to close their doors. Good customer service goes a long way to getting future sales and keeping the business going for the long haul.”
"I agree that it would be best for Mike V to look at selling off VidBlaster to a company that can handle customers professionally and courteously. From everything I have read, it sounds like he does not like to deal with people and probably has Asperger Syndrome and an Introvert. While he may not like to work for someone else, it would be much better for VidBlaster as a solution. This way he could go back to being a programmer and not have to worry about sales and marketing.”
"Mike is non-appreciative of his customers and will not be receiving another penny of my money... My recommendation is that unless VidBlaster offers you some feature that is just totally irresistible and other vendors cannot offer the same or even marginally the same..........Save your money........Dealing with Mike is just not worth it........”
“Wow I work in a highly competitive space can't imagine us ever banning a customer from our forums for speaking the truth or even expressing their opinions about our competitors. We moderate for language and personal attacks but not open discussions regarding our software. We welcome the feedback.”
“Yeah the really sad part is I was banned from that (VidBlaster) forum apparently from what I said on THIS forum....LOL. Since I have not been on that forum since my earlier ban which was only supposed to be for a month! LOL Its the all seeing stink eye!!!!!!!!!!! ROFL”
“I can say with a pretty high level of confidence that the only person lower on the customer service totem pole is the guy who serves the ice water in hell! LOL!”
Also, don't forget there are alternatives to VidBlaster,
An all too common message when you have violated the sensitive rules of the VidBlaster Forum.
Here is a link to the last iteration of my site with all ordering capabilities removed however the download section, product descriptions and FAQ is still available.Visit the Archived Site